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Terms & Conditions


Ticket Fairy Resale is the only safe way to handle ticket transfers. Follow the below steps carefully to avoid being targeted.


Buying someone’s ticket?

The seller logs into Ticket Fairy, selects their order under My Tickets, then enters your email address. Ticket Fairy will send you an email with a link through to the official, secure ticket page. Once you have purchased the tickets through the secure payment gateway, you’ll be sent completely new tickets and QR codes to your email. The original buyers tickets are cancelled and refunded by Ticket Fairy automatically.

Selling your ticket?

If you have found a buyer, you may sell your tickets at face value only.

Login to Ticket Fairy, go to My Tickets and next to your order you’ll find the option to SELL TICKET. Enter the new buyers email address to send them an invitation to buy. Once the new buyer has completed checkout, Ticket Fairy will email you with your refund details.

I don’t have a buyer?

Once the event sells out, you may also opt to sell to the ‘waiting list’.

Ticket Fairy will match you with a new buyer anonymously, usually within a couple of days! You’ll be emailed once someone has purchased your ticket, with details of your automatic refund.

Never transfer money via bank deposit or paypal. 

Any issues or queries, please contact

NOTE: All tickets must match the name on your ID. If you want to give or sell your ticket to a friend you can change the name through the Ticket Fairy resale, if you can no longer attend the festival you can also use this platform to sell to someone on the waitlist. There will be no name changes on the gate.

These Terms and Conditions apply to the sale of tickets for the Lost in Paradise Festival 2023.

By purchasing a Ticket for the Lost In Paradise 2023, you agree to be legally bound by these Terms and Conditions, just as if you had signed a written agreement. If you do not agree with any part of these Terms and Conditions, you should not purchase a Ticket nor attend the Lost In Paradise 2023.

Tickets sales are final and binding. Ticket Holders are not entitled to a refund, regardless of any changes in personal circumstances.

The Promoter reserves the right to change, without notice, the Festival artist line-up at its discretion. This includes the dates of the Festival, entry and exit times, number of stages, number of artists, performance times, special effects, amenities, amount and/or type of market stalls, Festival programme, layout of camping ground, layout of the Festival Site, and any other facilities and attractions associated with the Festival. 

The Promoter shall not be required to provide whole nor partial refunds, nor any other compensation to Ticket Holders if the Facilities and Attractions are changed.

The Promoter is not required to give whole nor partial refunds, nor other compensation to Ticket Holders if poor or difficult weather is experienced prior to, during, or after the Festival. 

The Promoter reserves the right to cancel the Festival, at any time. This includes anything outside the Promoter’s control which, at the Promoter’s sole discretion, makes it logistically impossible to operate the Festival. This includes, without limitation: rain, flooding, drought, storms, lightning, drought, any other form of bad weather, fire, acts of God, explosions, sabotage, accidents and damage to the Festival site.

If the festival can not take place on the planned dates for any reason, including inclement weather, pandemic, Covid-19 restrictions, or any other exceptional circumstances, the festival will be postponed and all festival tickets will be valid for the new festival dates. If the ticket holder can not attend the festival on the new dates, you will have the choice to on-sell your ticket through Tixel - Ticket Fairys’ Resale App.

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